Privacy policy

Who is responsible

Tiqva is the data controller for personal information collected through this website and during our own sales and client relationships. Contact us at [email protected] or 0118 205 4280.

Information we collect

• Identity and contact details, including your name, email address and telephone number.
• Business, website, service, pipeline and campaign information you submit through forms or messages.
• Technical and interaction information such as page path, form progress, contact clicks and a temporary lead-session identifier.
• Correspondence and records created while discussing or delivering services.

How we use it

• To respond to enquiries and provide requested audits or services.
• To assess fit, prepare proposals, deliver work and manage client relationships.
• To operate, secure and improve the website, forms and lead journey.
• To meet legal, tax, accounting and regulatory duties.

Lawful bases

We normally process information because it is necessary to take steps at your request, perform a contract, comply with law, or pursue our legitimate interests in operating and improving the business. Where consent is legally required, you may withdraw it at any time.

Sharing and storage

We may use vetted hosting, content-management, communications, analytics, advertising and professional-service providers. Information is shared only where needed for the stated purpose. Direct links to WhatsApp and other third-party services are governed by their own privacy terms.

Where a provider processes information outside the UK, we use an appropriate legal transfer mechanism where required.

Retention

We keep enquiry information only as long as needed to respond, manage the relationship, establish or defend legal claims, and meet legal obligations. Retention periods vary by record type and are reviewed when the original purpose ends.

Your rights

• Ask for access to or correction of your personal information.
• Ask for deletion or restriction where the law allows.
• Object to processing based on legitimate interests or to direct marketing.
• Ask for portable data where applicable and withdraw consent at any time.
• Complain to the UK Information Commissioner's Office at ico.org.uk.

Security and changes

We use proportionate technical and organisational safeguards, but no internet transmission is completely secure. We may update this policy when the website, services or legal requirements change; the date above shows the latest revision.